Shipping

HOW DOES SHIPPING AND TRACKING WORK AFTER I CONFIRM MY ORDER? 

As soon as you place your order you will receive an confirmation e-mail for your order.  

This means that we have received your order in our system and authorized your credit card for the purchase.

You will receive tracking information by email once your order has shipped. The tracking number can occasionally take a few days to update, but if you've received the email with the tracking number, that means your order is on the way.

Although we try our best to get your order to you as soon as possible, we can't always guarantee specific timeframes and aren't responsible for any delays in shipping (as once the order is accepted by the carrier, it's then in their hands). But please let us know if you haven't received your item within three weeks so we can look into it for you.

Holidays and weekends can occasionally add slight delays, but isn't an issue for the vast majority of our customers.

With that said, we'll work with you to make sure you get what you ordered as fast as our cat reflexes allow!

 

How Long After I Place An Order Will It Be Shipped?

 SHIPMENT

 

USA FEES SERVICES COST
The cost will be calculated during your checkout. Standard Shipping 3-5 Days
The cost will be calculated during your checkout. Parcel Select Ground 5-7 DAYS
The cost will be calculated during your checkout. Priority Mail 3-5 DAYS
SPEND $75 AND ABOVE FREE GROUND SHIPPING 3-5 DAYS

 

 

CANADA FEES SERVICES BUSINESS DAYS COST
$99 AND UP STANDARD SHIPPING 2-4 WEEKS FREE SHIPPING
  $98 AND BELOW STANDARD SHIPPING 2-4 WEEKS FLAT $15

 

 

REST OF THE WORLD

FEES SERVICES BUSINESS DAYS COST
$150 AND UP STANDARD SHIPPING 2-4 WEEKS FREE SHIPPING
$149 AND BELOW STANDARD SHIPPING 2-4 WEEKS  FLAT $24

 

SUPPORT

       You can reach us by email.

       We reply to all inquiries within 12-24 hours.

       Email: info@symsueventure.com


 

 

How Do I Change My Shipping Address Once My Order Is Placed?

If you have entered an incorrect shipping address on that same day, please email us at info@symsueventure.com so that we can correct your ship to address.